An Administrator's Guide to Housekeeping

Course Code: REL-SRC-0-AGH-V2

Hours: 1

Type: Online Course

Content Expiration Date: 12/31/2026

Learning Objectives:
Describe the characteristics of an excellent housekeeping supervisor.
Describe the duties of a housekeeper.
Discuss the safety precautions associated with housekeeping chemicals.
Describe basic cleaning techniques for various types of rooms and spaces.
Discuss the importance of scheduling within a facility housekeeping department.
Explain methods of ensuring good housekeeping quality within a facility.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: First Impressions

One Chance

Section 3: Background

Housekeeping

Review

Section 4: Staffing

The Housekeeping Supervisor

A Housekeeper

Review

Section 5: The Art of Housekeeping

High Standards

Review

Section 6: Chemical Usage

OSHA

Review

Section 7: Cleaning Procedures: The Basics

Basic Principles

Helpful Hint

Review

Section 8: Equipment Cleaning and Care

Routine

Review

Section 9: Common and Public Areas

Lasting Impression

Review

Section 10: Locker and Shower Rooms

Facility Usage

Review

Section 11: Offices

Special Training

Review

Section 12: Healthcare Rooms

Resident Rooms

Helpful Hint

Review

Section 13: Bed and Wheelchair Cleaning

Maintaining Sanitary Conditions

Review

Section 14: General Trash Collection

Trash

Review

Section 15: Schedule and Planning

Departmental Work Schedules

Review

Section 16: Project Work

Special Work

Review

Section 17: Inspections and Quality Assurance

Standards

Review

Section 18: Conclusion

Summary

Course Contributors

Resources

References

Instructor: James J. Thompson, MHA, NHA

Mr. Thompson is currently serving as Director of Facilities with Sodexo Management Services and has a BS in Civil Engineering, an MS in Management, and a Master's in Healthcare Administration. He is a licensed nursing home administrator and has worked in the healthcare industry for more than 25 years. He has been published in various professional publications and taught courses in Facilities Management at Duke University. Before his healthcare experience, he retired as a commissioned officer from the U.S. Navy.

Staff Writer: Adam Roesner, BSN

Adam Roesner, BSN has been working with various quality measures optimization since 2013. His experience in program management in both clinical and performance measures allows a unique perspective on the challenge faced by healthcare systems today. Adam has presented trainings on HCAHPS programs for sales forces and executive leadership alike, and has managed various skin health and HCAHPS educational programs and bundles for acute, post-acute, and IDN facilities.

Target Audience:
The target audience for this course is: Administrators; in the following settings: Post-Acute Care.

F Tags:
F921

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To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.