Communication Essentials: Navigating Conversations

Course Code: REL-ALL-0-CENC

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2027

Learning Objectives:
Discuss common pitfalls of difficult conversations in the workplace.
Discuss techniques for successfully preparing for and navigating difficult conversations.

Outline:

Section 1: Exploring Conversation Types

The Conversation

Conversations

Casual Conversations

Constructive Conversations

Critical Conversations

Courageous Conversations

Navigating the 4 Cs

Knowledge Check

Key Takeaways

Section 2: Maximizing Communication

Effectiveness in Difficult Conversations

Pitfalls and Common Mistakes of Difficult Conversations

Preparing for Difficult Conversations

Knowledge Check

Key Takeaways

Section 3: Conclusion

Course Summary

Course Contributors

Resources

References

Subject Matter Expert: David Morstad, M.Ed.

David Morstad, M.Ed., has served as a Corporate Director of Training, VP/Communications, and is a veteran of nearly forty years in the human services field. He is a Fellow of the American Association on Intellectual and Developmental Disabilities and a sought-after writer and speaker on issues of leadership in the disability field.

Writer: Kim Matthews, RN

Kimberly Matthews, RN obtained a nursing degree from Western Kentucky University in 1998.  Ms. Matthews possesses over 20 years of nursing experience with over 17 of those in the Skilled Nursing industry.  Ms. Matthews has extensive experience in MDS, restorative nursing programs, and nursing management.  Ms. Matthews is currently a Post Acute Care Content writer and subject matter expert for MDS.

Target Audience:
The target audience for this course is: Human Resource Professional; in the following settings: All Healthcare Settings.

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All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.