Creating a Welcoming and Safe Healthcare Environment

Course Code: REL-ALL-0-CWSHE

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2028

Learning Objectives:
Describe a welcoming and safe healthcare environment.
Explain how a welcoming and safe healthcare environment can improve the healthcare experience.
Identify at least three practices that promote a welcoming and safe healthcare environment.

Outline:

Section 1: Introduction

About This Course

Learning Objectives

Section 2: A Welcoming and Safe Environment

Physical Surroundings

Inclusive Environment

Impact of Environment

Creating the Environment

Self-Reflection

Summary

Section 3: Culture of Respect

Common Myths and Misconceptions

The Basics of Creating a Respectful Work Environment

Inclusion

Training

Self-Reflection

Summary

Section 4: Conclusion

Course Summary

Course Contributor

References

Writer: Elizabeth Vaccaro, BSN RN

Elizabeth Vaccaro earned her Bachelor of Science in nursing from Kean University. She has worked as a Multiple Sclerosis Nurse Educator. Elizabeth has worked in a variety of healthcare settings from the hospital to the pharmaceutical industry which has allowed her to have a great appreciation for all the challenges that span the healthcare field.  She has practiced in the hospice setting for nine years in a variety of roles from Case Manager, Educator, and Director of both inpatient and home care hospice. 

Subject Matter Expert: Juan Armando Rojas Joo, Ph.D.

Dr. Rojas Joo has more than thirteen years’ experience of Diversity, Equity, Inclusion, and Anti-Racism training programing, hiring, retention, and promotion of employees from diverse backgrounds, conflict resolution, and mentoring. He has worked as Chief Diversity Officer and Associate Dean for Diversity and Inclusion in higher-ed and, most recently as a DEI expert consultant on healthcare and corporate. Rojas Joo holds a Ph.D. from the University of Arizona in Hispanic Cultural Studies and a M.A. and B.A from the University of Texas in El Paso. Rojas Joo has certificates in Diversity, Equity and Inclusion, intergroup dialogue, higher ed administration, and he is a published author and speaks, writes, and reads English, Portuguese, and Spanish.

Target Audience:
The target audience for this course is: All Staff; in the following settings: All Healthcare Facilities.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.