Course Code: REL-ALL-0-EFPSW
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2028
Learning Objectives:
Recognize common obstacles to effective problem solving.
Identify structured problem-solving techniques to analyze workplace challenges and develop effective solutions.
Outline:
Section 1: Problem Solving in the Workplace
Introduction
About This Course
Defining Problem Solving
Workplace Problems Are Inevitable
Your Role in Solving Workplace Problems
The Six Steps of Effective Problem Solving
Scenario
Step 1: Define the Problem
Be Specific
Dig Deeper: Use Root Cause Tools
Step 2: Understand the Interests of Everyone Involved
Use Active Listening to Learn What Matters
Look for Shared Goals
Step 3: Brainstorm Possible Options
Encourage Open Thinking
Applying It
Step 4: Evaluate the Options
Applying It
Step 5: Select a Solution and Try It
Plan the First Steps
Applying It
Step 6: Monitor the Solution and Reevaluate if Necessary
Stay Focused on Results
Applying It
Scenario: Let's Practice!
Step 1: Define the Problem
Step 2: Understand the Interests of Everyone Involved
Step 3: Brainstorm Possible Options
Step 4: Evaluate the Options
Step 5: Select a Solution and Try it Out
Step 6: Monitor the Effectiveness and Re-evaluate if Necessary
Key Takeaways
Section 2: Common Obstacles to Effective Problem Solving
Individual Mindsets and Behaviors
Mental and Emotional Barriers
Self-Awareness
Cognitive Pitfalls
Interpersonal Dynamics
Resolving Conflict Effectively
Communication Challenges
Sustaining Progress and Accountability
Structural Obstacles for Sustained Problem Solving
Problem-Solving Culture
Linking Back to the Process
Barriers to Accountability
Knowledge Check
Key Takeaways
Section 3: Conclusion
Course Summary
Course Contributors
References
Writer: Chris Martin, BS, BA
Chris is a writer and editor at Relias. He holds a national safety and health credential from OSHA's Directorate of Training and Education.
Subject Matter Expert: Jennifer W. Burks, M.S.N., R.N.
Jennifer has more than 30 years of clinical and teaching experience, with areas of clinical expertise in critical care, emergency care, and home health. She received specialized training in OASIS and telehealth, which has strengthened her knowledge of home health assessment and virtual care delivery.
Jennifer brings a learner-centered approach to her work at Relias, guided by a philosophy inspired by Florence Nightingale’s Notes on Nursing: “I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints.” She is dedicated to empowering healthcare professionals to expand their knowledge and improve patient outcomes.
Target Audience:
The target audience for this course is: Administration; All Staff; in the following settings: All Healthcare Facilities.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.