Florida LPN Supervisory Role Part 2

Course Code: REL-PAC-0-FLLPNSR2

Hours: 8

Type: Online Course

Content Expiration Date: 12/31/2028

Learning Objectives:
Identify at least three methods of effective communication as a supervisor.
Apply team building and interpersonal relationship skills when engaging with employees.
Recognize at least three conflict resolution skills that can be used in a supervisory role.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Types and Styles of Communication

Types of Communication

Activity 1

Communication Styles

Activity 2

Effective Communication Techniques

Active Listening

Empathy and Compassion

Activity 3

Barriers to Effective Communication

Review

Summary

Section 3: Team Building and Interpersonal Relationships

Teamwork

The Importance of Effective Teams

Activity 4

How to Build Effective Teams

Team-Building Interventions

Activity 5

Developing Good Interpersonal Relationships

Providing Different Types of Feedback

Activity 6

Review

Summary

Section 4: Conflict Resolution

Conflicts in Healthcare

Activity 7

Handling Conflict

Workplace Violence

Activity 8

Helping an Employee in Crisis

Review

Summary

Section 5: Conclusion

Course Summary

Course Contributor

Resources

References

 

Instructor: Stephanie Whitfield, MSN, RN, CPN

Stephanie has over 19 years of clinical and teaching experience. Her areas of expertise are in neonatal intensive care, general pediatrics, home health, and children with medical complexities. She earned her Master's  in nursing from Chamberlain University in 2022. Her professional practice is guided by Jean Watson's philosophy that, "Caring is the essence of nursing." 

Reviewer: Amy Hinson, RN, BSN

Amy Hinson, R.N., B.S.N.has been an RN for 21 years and received her BSN at the University of Kentucky with a scholarship through her employer. She has worked in the emergency department, progressive care unit/intensive care unit, trauma, labor and delivery, orthopedics, neurology, palliative care, and is now nearing her 14th year at a critical illness recovery hospital where she is a house supervisor. She resides in Pace, Florida with her husband, Clint, also an RN, their 10-year-old son, Seth, a dog, a cat, and two chickens.
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Target Audience:
The target audience for this course is: Nursing Personnel; in the following settings: Skilled Nursing Facility.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.