PACE: Managing Grievances

Course Code: REL-PAC-0-PMANG

Hours: 0.25

Type: Online Course

Content Expiration Date: 12/31/2029

Learning Objectives:
Describe the grievance and appeal process for PACE organizations.

Outline:

Section 1: The Grievance Process and Appeals

The Grievance Process

Appeals

Standard Appeal

Expedited Appeals

Additional Appeal Rights

Knowledge Check

Key Takeaways

Conclusion

Course Contributor

Resource

References

Subject Matter Expert: Tameka N. Warren, MSN, RN, CLC

Tameka N. Warren, MSN, RN, CLC, earned her Bachelor and Master of Science in Nursing degrees from Indiana University School of Nursing at IUPUI, and her Associate of Science in Nursing from Ivy Tech College. She has over 19 years of nursing experience in public health, regulation, home health, leadership, education, maternal child community health, and long-term care environments. Tameka has served as a leader in home healthcare practices, quality improvement, and education as a community health nurse and a Public Health Nurse Surveyor (Home Health & Hospice) certified by CMS for a State Agency. She has served as a maternal and infant mortality advocate in managing home visiting services, supporting legislation to improve maternal child care in diverse communities, and as an ALPP Certified Lactation Counselor. She has also served as an Adjunct Clinical Professor to further awareness about the importance of community health nursing. Tameka’s passion is to serve the most vulnerable populations affected by health disparities and to inspire a new generation of nurses to do the same successfully.

Target Audience:
The target audience for this course is: General Staff; in the following settings: Post-Acute Care.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.