Course Code: REL-PAC-0-FLLPNSR2
Hours: 8
Type: Online Course
Content Expiration Date: 12/31/2028
Learning Objectives:
Identify at least three methods of effective communication as a supervisor.
Apply team building and interpersonal relationship skills when engaging with employees.
Recognize at least three conflict resolution skills that can be used in a supervisory role.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Types and Styles of Communication
Types of Communication
Activity 1
Communication Styles
Activity 2
Effective Communication Techniques
Active Listening
Empathy and Compassion
Activity 3
Barriers to Effective Communication
Review
Summary
Section 3: Team Building and Interpersonal Relationships
Teamwork
The Importance of Effective Teams
Activity 4
How to Build Effective Teams
Team-Building Interventions
Activity 5
Developing Good Interpersonal Relationships
Providing Different Types of Feedback
Activity 6
Review
Summary
Section 4: Conflict Resolution
Conflicts in Healthcare
Activity 7
Handling Conflict
Workplace Violence
Activity 8
Helping an Employee in Crisis
Review
Summary
Section 5: Conclusion
Course Summary
Course Contributor
Resources
References
Instructor: Stephanie Whitfield, MSN, RN, CPN
Stephanie has over 19 years of clinical and teaching experience. Her areas of expertise are in neonatal intensive care, general pediatrics, home health, and children with medical complexities. She earned her Master's in nursing from Chamberlain University in 2022. Her professional practice is guided by Jean Watson's philosophy that, "Caring is the essence of nursing."
Reviewer: Amy Hinson, RN, BSN
Amy Hinson, R.N., B.S.N.has been an RN for 21 years and received her BSN at the University of Kentucky with a scholarship through her employer. She has worked in the emergency department, progressive care unit/intensive care unit, trauma, labor and delivery, orthopedics, neurology, palliative care, and is now nearing her 14th year at a critical illness recovery hospital where she is a house supervisor. She resides in Pace, Florida with her husband, Clint, also an RN, their 10-year-old son, Seth, a dog, a cat, and two chickens.
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Target Audience:
The target audience for this course is: Nursing Personnel; in the following settings: Skilled Nursing Facility.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.